About This Book
Join Julie, a new GM, as she takes on the challenge of transforming NZFS, a company plagued by the all-too-familiar issues that afflict large organisations. Drawing upon a wealth of real-life case studies, this captivating story follows Julie as she measures the company ’s current state, identifies pain points, and enhances customer value. With each iteration, she brings her department closer to success, proving that change is indeed possible.
Blending fiction with the author’s firsthand encounters, this compelling tale offers not only a gripping narrative but also the academic foundation that explains why these pain points arise and how they can be resolved. This unique combination of storytelling and practical insight will keep you hooked from the first page to the last. Will Julie’s pursuit of change usher in a new era for NZFS?
Current State Analysis
Leveraging the business agility radar to understand your organisations strengths and limitations.
Adaptive Strategy
Move from strategic planning to strategic intent with the ability to dynamically change direction.
Customer Value
Focus your organisation on value consumed by the customer by reducing waste and focusing on the right metrics.
AGILITY MATTERS
by Michael Law
Business Agility Radar
Adapting an organisation to respond to customer needs in a flexible way drives better business outcomes. Agility allows organisations to prosper by focusing on Customer Value. The Business Agility Radar allows your organisation to measure their culture across four values: Adaptive Strategy, Cognitive Diversity, Customer-Centricity and Employee Empowerment.
Amber to Orange Delivery Model
Our research has shown that organisations that are 'Amber' seem to be the most common; those organisations focus on efficiency and their products, we have developed a framework that enables those organisations to move to the next stage, which is an outcome focused delivery method.
7 Circumstances of Strategy
Seven simple questions to ask; WHY do you exist? WHO do you serve? WHAT Pain Point do you solve? HOW do you solve it? IN WHAT WAY will you deliver and WHEN? When one question changes, the whole strategy changes and adapts.
Praise for Agility Matters
"This is an easy to read book. It has lots of practical techniques you can use with explanations of how it was used in the story to achieve an outcome. This book gets you excited about the opportunities for improvement within your own company. If NZFS can do it. Surely we can too. It also includes the academic details to back up the practices and appeal to those that need more detail."
- Nicole Arthur
"This book is a valuable resource for anyone interested in implementing customer-focused agility practices and other organisational theories in the workplace. Written from the perspective of Julie, the new Technology Manager at the fictional NZFS, it provides practical descriptions and scenarios which will undoubtably be familiar to anyone who has worked in a large company. Highly recommended for anyone looking to improve their customer engagement and streamline their work processes."
- Rachel Astruc
Meet the Author
Michael Law, a renowned expert in the field of business transformation, with over 15 years of experience, Michael has carved a niche for himself as a seasoned transformation leader, guiding organisations to unlock their full potential, with a focus on customer value.